Return & Refund

 

We hope you love your item(s) as much as we do, but if for any reason you are not completely satisfied you have 30 days from delivery to return the goods back to us.

CHANGED YOUR MIND?

If you change your mind and wish to return an item, you will be responsible for the cost of returning the goods to us. You will remain responsible for any and all returned goods until they reach our warehouse, so please use an appropriate service that insures you if the item becomes damaged or lost, as we can't refund you in these circumstances.

Returned items must be received in our warehouse within 30 days of delivery and in resalable condition. All returns must be in unused, perfect condition and in the original manufacturer packaging. Items must not have been partly or fully assembled.

DAMAGED OR FAULTY ITEM

Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a fault, or damage from transit. For reference, these faults or damage are where the product is deemed not fit for its intended purpose or has a manufacturing defect.

It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email, with a detailed description of the fault and provide multiple supporting images that clearly show the issue.

Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. It may be possible to send a furniture repair specialist to assess and repair your item. Otherwise we will arrange for a collection of the faulty product and a partial refund, or a replacement if there is available stock.

To start a return, you can contact us at info@homengroup.co.uk. Please note that returns must be sent to the following address: Unit 7, Mirravale Trading Estate, Selinas Ln, Dagenham RM8 1QD.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@homengroup.co.uk.